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Don Christiano

Don Christiano

Senior Vice President, Operations

Don joined Empereon Marketing, LLC in 2000. He was tasked with expanding domestic site operations. His initial responsibility was the opening of the Las Cruces, New Mexico site, which became the model for future growth. With twenty plus years of consumer outbound sales experience, Don has been the leader in sales, client relationship management and call center operations, establishing the Company’s platform for management development and client operational management.

Leader in Sales, Client Relationship Management and Call Center Operations

Several key accomplishments facilitated his appointment as Senior Vice President, Empereon Operations. These include identifying savings of nearly three million dollars annually in outsource fees on behalf of an important customer, increasing attendance rate in outbound operations from 84% to 92%, and helping to achieve a 90% retention rate among the senior operational managers since 2006. He credits his Empereon Operation’s team with a sustained (over an eight-year period) competitive first place performance ranking with the Company’s largest client.

Today, Don continues to lead several strategic operational initiatives while providing overall direction and leadership for outbound call center operations. His duties include responsibility for operational revenue and profit projections, hourly production forecasts, resource management, operational strategy, and process development.

Don began his career with collections industry leader FM Services, later working for one of the largest collection agencies of the industry, OSI. He also worked in the first party, customer-care collections unit for American Express where he served in key management roles and earned recognition for strong performance.

Don earned his Bachelor of Business Administration/Finance degree from Oklahoma State University. Today he resides in Las Cruces, New Mexico and is father of two children, actively participating in youth coaching, sports, and community charity events.

Strategic Locations

We deliver Global Support for the “Clients Changing Business Needs” through 10 strategically located bases.

Empereon Constar Centers ExcellenceGlobal Headquarters:
10400 N.25th Ave., Ste.100 Phoenix, AZ 85021 | Ph: +1(602)889-3655

Empereon Constar Centers ExcellenceConstar Operations Center:
10400 N.25th Ave., Ste.100 Phoenix, AZ 85021 | Ph: +1(602)889-3655

Empereon Constar Centers ExcellenceEmpereon Data Operations Center:
3131 S Vaughn Way, Suite 225, Aurora CO 80014 | Ph: +1(303)337-6077

Empereon Constar Centers ExcellenceEmpereon International / Constar International
Otay Office Park, Blvd Agua Caliente 4558, TE-2 Tijuana, Mexico
         Ph: +1(858)427-8500

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