Martha Hewitt

Martha Hewitt, Vice President, Client Services

Martha Hewitt

Vice President, Client Services Management

At Empereon-Constar, Martha Hewitt is responsible for leading development of administrative functions across the entire enterprise and performing direct project management of all facility build outs. Her direct responsibilities include oversight of client management, service and support; new client project launch management; new client set up; monitoring corporate compliance, auditing, quality assurance; and ensuring client service satisfaction.

Over 30 Years of Industry Experience

Martha joined Empereon-Constar in 2010 and has over twenty-five years management experience across the entire consumer contact and BPO industry. She works closely with senior management to develop and implement strategies that facilitate operational efficiencies, enhance execution of client services aimed at increased client satisfaction. Her experience, expertise, and knowledge are an invaluable resource to the Empereon-Constar portfolio of companies.

Over 30 Years of Industry Experience

Some of her significant achievements include implementing a Compliance Platform including annual recertification for SSAE18 (SOCII) and PCI, facilitating and managing all facets of site design, build out, furniture, physical security, on time in budget. She oversaw launch of four (4) new operation centers in the last two (2) years, of which two (2) are mega sites housing 800 plus agents in 24x7 operations.

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