Empereon-Constar News & Events

Empereon Marketing Plans Rapid Growth With Contact Center As A Service And MPLS Solutions From Windstream

LITTLE ROCK, Ark., Dec. 19, 2016 (GLOBE NEWSWIRE) -- Windstream (NASDAQ:WIN), a leading provider of advanced network communications, today announced that leading contact center solutions provider Empereon Marketing

has selected Windstream to provide highly reliable, scalable and cost effective Contact Center as a Service (CCaaS) and MPLS transport solutions.

Empereon Marketing provides "end-to-end" customer interaction solutions, including customer care, sales, technical support and help desk services, to customers across multiple industries, always delivering high-quality service to their client partners. The company has grown from 1,200 employees to more than 2,800 this year, and it also operates a debt collection division known as Constar Financial Services.

Windstream worked with long-time channel partner City Communications on the solution. The City Communications team has worked with Empereon for 15 years, and it helped identify Empereon's requirements and worked with Windstream to design the CCaaS and MPLS solution. City Communications will also provide day-to-day technical support for Empereon.

Bryan McRoberts, chief information officer at Empereon Marketing, said the company made the decision to utilize Windstream's solutions when it realized that its call center growth model needed to change if it wanted to keep up with the company's fast-moving clients.

"Windstream's hosted environment means we can not only address the growth in all of our existing call centers, but we can literally stand up brand new call centers incredibly fast," McRoberts said. "We simply have to drop in a few redundant MPLS connections and we are up and running in a matter of weeks. As an example of this technology, we provisioned a brand new 1,200-seat call center in the span of less than six weeks, from start to finish. We don't have to provision anything except our Cisco routers and SD WAN appliances; we literally just drop phones in and we are in business."

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