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Operating an in-house contact center can involve significant investment and daunting ongoing fixed and variable operating costs. Additionally, operating a contact center can place intense demands on support organizations, such as, human resources, investment in complex technology, and can distract from focusing on what is core to your business. Therefore, an increasing number of companies are realizing that keeping these operations in-house is not always the best decision.


Empereon-Constar Announces Colocation Data Center at ViaWest

By establishing a colocation data center, Empereon-Constar will provide customer partners with improved scalability, reliability, and security.

Phoenix, Arizona (September 20, 2017) - Empereon-Constar, a leading provider of end-to-end customer engagement and customer management solutions, announced today that it is converting to a colocation data center at ViaWest Cornell to keep pace with growing client demand. Empereon-Constar’s IT Operations department has also moved and are now located in a new building within a mile of the ViaWest Cornell data center.


Phoenix, Arizona (January 4, 2018) - Empereon-Constar employees recently held a holiday food drive to help feed local families. This event was a joint effort between Empereon-Constar’s three Phoenix locations to support St. Mary’s Food Bank Alliance with a collection drive before the holidays.

Empereon-Constar employees collected a total of 2,692 pounds of food, which equates to 2,243 meals that St. Mary’s Food Bank Alliance


Empereon-Constar Opening New Call Center In Greater Waco, Bringing 900 Jobs

Phoenix, Arizona (May 11, 2017)Empereon-Constar, a leading provider of end-to-end customer engagement and customer management solutions, announced plans today to open a new inbound call center in Lacy Lakeview, Texas. The move brings 900 full-time customer care, customer service and tech support jobs to the Greater Waco area with an expected annual payroll impact of approximately $20 million.


Top 25 Fastest Growing Private Companies, Top 50 Largest Private Companies, and specialty award Rookie of the Year

Phoenix, Arizona (November 8, 2017) – Empereon-Constar, a leading provider of end-to-end customer engagement and customer management solutions, announced today the Company was the recipient of three ACE awards at the Phoenix Business Journal’s 23rd Annual Arizona Corporate Excellence (ACE) awards ceremony on November 2nd in Scottsdale.

 


Empereon-Constar Converts Enterprise To LiveVox Systems

LiveVox will provide Empereon-Constar with a competitive advantage through faster, more strategic dialing strategies combined with plug-and-play cloud risk mitigation solutions.

Phoenix, Arizona (April 25, 2017)Empereon-Constar, a leading provider of end-to-end customer engagement and customer management solutions, and LiveVox, a leading provider of cloud contact center solutions for business process outsourcers, today announced Empereon-Constar’s decision to implement scalable LiveVox systems,which will provide the Company with a competitive advantage through faster, more strategic dialing strategies combined with plug-and-play cloud risk mitigation solutions.


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