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Cybersecurity and Outsourcing Partners

U.S. data breach incidents increased by 44.7%1 in 2017 with an average cost of $7.91 million2. With the number of data breaches on the rise, companies are seeking outsourcing providers who understand cyber threats and how to protect against them.

At Empereon-Constar, robust cybersecurity measures are in place that ensure data confidentiality, integrity, and availability. We follow globally-adopted industry standards and best practices to manage cybersecurity risks, strengthen our overall call center security processes, and protect our information technology resources.

Risks Associated With Cyber Security

Empereon-Constar’s on-going efforts to maintain the highest standards of cybersecurity goes hand-in-hand with protecting our clients. Our layered security model consists of security controls, awareness training, and policies designed to ensure data confidentiality, integrity, and availability. Highlights include: PCI DSS 3.2 certification, SSAE18 SOC 2 annual audit, end-to-end encryption, proactive data monitoring and content filtering, which are managed by an experienced team of cybersecurity specialists.

In-Depth Security Awareness Training

According to a 2018 Ponemon Institute study 3, 64% of cyber-attacks were the result of employee or contractor negligence. Empereon-Constar believes everyone in the company plays a critical role in protecting against threats and losses that are due to accidental or intentional misuse of information technology resources. We prioritize security training, which includes general information protection principles along with specific role-based security responsibilities.

Documented Security Policies

Empereon-Constar has allocated the time and resources to implement industry best practices that meet HIPAA, NIST, FISMA, and PCI-DSS guidelines. Our policies and procedures adhere to industry recommended practices and are designed to ensure confidentiality, integrity, and availability of corporate data. All employees are required to review and acknowledge our written security policies and procedures.

Cybersecurity begins with awareness.

Our employees understand cyber threats and how to protect against them. Our experienced team of cybersecurity specialists protect your data against loss and corruption. Our end-to-end Customer Life Cycle Outsourcing Solutions meet the industry’s most rigorous security standards.

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