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Empereon-Constar Converts Enterprise To LiveVox Systems

Empereon-Constar Converts Enterprise To LiveVox Systems

LiveVox will provide Empereon-Constar with a competitive advantage through faster, more strategic dialing strategies combined with plug-and-play cloud risk mitigation solutions.

Phoenix, Arizona (April 25, 2017)Empereon-Constar, a leading provider of end-to-end customer engagement and customer management solutions, and LiveVox, a leading provider of cloud contact center solutions for business process outsourcers, today announced Empereon-Constar’s decision to implement scalable LiveVox systems,which will provide the Company with a competitive advantage through faster, more strategic dialing strategies combined with plug-and-play cloud risk mitigation solutions.

Empereon-Constar will leverage the LiveVox solutions’ flexibility, scale and real-time data across all of our centers,” said Bryan McRoberts, Chief Information Systems Officer, “which will enhance compliance and security while increasing operational efficiency.”

LiveVox is integrated across all Empereon-Constar centers, enabling greater flexibility, multiple channel options (voice, email, chat, and SMS), strategic dialing strategies along with plug-and-play cloud risk mitigation solutions, all of which will improve business performance, compliance, security, and consumer satisfaction.

“We are very excited to partner with LiveVox,” says Travis Bowley, Empereon-Constar CEO. “Our technology investment will deliver a faster, more robust experience to consumers while we increase our productivity, improve efficiency, and reduce overall costs.”

Converting to the unified LiveVox services will deliver enterprise-level functionality to Empereon-Constar and is an example of the Company’s focus on continuous improvement to ensure the ongoing delivery of best-in-class solutions and high quality service on behalf of our clients.

“LiveVox is pleased to partner with Empereon-Constar to provide innovative technology through our pure cloud contact center solutions.” say Louis Summe, LiveVox CEO. “Working together we’re able to provide Empereon-Constar with leading edge and scalable tools that will help drive their ability to provide high quality, performance-driven consumer interactions spanning the entire lifecycle of a consumer account. As hardware-dependent technology continues to decline, forward-thinking contact centers like Empereon-Constar are businesses that understand our ability to keep their rapidly growing company at the forefront of an ever-evolving industry.”

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