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Martha Hewitt Promoted to Vice President, Client Services

Phoenix, Arizona (June 15, 2018)Empereon-Constar, a leading provider of end-to-end customer engagement and customer management solutions, is pleased to announce the promotion of Martha Hewitt to Vice President, Client Services Management.  In her new role, Martha continues as a direct report to Travis Bowley, Chief Executive Officer with specific responsibility for ensuring client service satisfaction in a hyper growth business platform.

“Martha’s leadership has made a significant impact on the success of Empereon-Constar, her insights and commitment will continue to be an asset, supporting our growth and facilitating our ability to provide the highest level of quality service to our clients. We look forward to her continued contributions.” - said Travis Bowley, Chief Executive Officer.

Martha will continue to lead development of administrative functions across the entire enterprise and to perform direct project management of all facility build outs. Her expanded responsibilities include oversight of client management, service and support, new client project launch management, new client set up, monitor corporate compliance, auditing, quality assurance and ensure client service satisfaction for both the current client base composed of ten plus years tenure and new Fortune 500, 100 client partners.  She will work closely with senior management to develop and implement strategies that facilitate operational efficiencies, enhance execution of client services aimed at increased client satisfaction.

Martha joined Empereon-Constar in 2010 and has over twenty-five years management experience across the entire consumer contact and BPO industry. Her experience, expertise, and knowledge are an in invaluable resource to the Empereon-Constar portfolio of companies.   Some of her significant achievements include Implementing a Compliance Platform including annual recertification for SSAE18 (SOCII) and PCI, facilitating and managing all facets of site design, build out, furniture, physical security, on time in budget. She oversaw launch of four (4) new operation centers in the last two (2) years, of which two (2) are mega sites housing 800 plus agents in 24X 7 operations.

Please join us in congratulating Martha on this well-deserved promotion!