Services

We Deliver Solutions

World-Class Services and Unique Global Strategies.

End-to-end Customer Interaction.

Empereon-Constar provides end to end customer interaction solutions across the whole spectrum of credit, risk, customer care, consumer service and accounts receivable management for global industry partners. Based on years of experience, we provide our partners with valuable insights, proven strategies, quality service while ensuring brand protection and recognition.

We deliver a seamless customer experience aimed at increasing your customer’s satisfaction with efficient processing ensuring your brand with positive recognition while reducing your operational costs.

Industries We Serve

Empereon-Constar works in partnership with our clients to develop innovative and unique solutions designed to achieve client business goals, ensure brand recognition, optimize customer satisfaction, and enhance the customer experience.

Results are achieved through a combination of management expertise, extensive experience in developing highly skilled teams, and advanced technologies, which allows Empereon-Constar to deliver measurable value to its clients.

  • Auto Finance
  • Banking
  • Consumer Finance
  • Credit Management
  • Cable
  • Entertainment Media
  • Energy
  • E-Commerce
  • Global Payment Processing
  • Government
  • Internet
  • Retail
  • Satellite Broadband
  • Student Loan
  • Telecommunications
  • Utility

World Class Services

Our world-class services and unique global strategy allows us to meet the needs of our client partners across multichannel (email, chat, phone) communication platforms, provide exceptional customer experiences, and consistently deliver significant performance results, while maintaining the highest level of data security and compliance.

1st PARTY  CARE & COLLECTION

1st PARTY COLLECTIONS

Professional, multilingual agents are expertly trained and provide a positive experience for your customers while maintaining the highest standard of compliance.

 

Customer Care

Customer Care

We offer a comprehensive suite of customer management services for billing, customer care, credit regeneration and pre-charge off collections.

 

AML/OFAC & SANCTIONS PROGRAM

AML/OFAC

In the current regulatory environment, companies conducting business on a global basis are challenged by evolving regulatory expectations.

 

End of Term Lease

END OF TERM LEASE

We become an extension of your company integrating your customer retention focus and policies into a highly effective customer experience.

 

Back Office Admin Services

BACK OFFICE ADMIN SERVICES

Industry specialized services on a customer centric, call blended environment on behalf of our clients in their values and culture.

 

Redemption & Reinstatement

Redemption & Reinstatement

Redemption and Reinstatement services for auto finance & auto captives lenders, banks, credit unions and other consumer auto financial institutions.

 

Charge of recovery

CHARGE-OFF RECOVERY

Based on years of experience combined with product knowledge we deliver leading performance & innovative solutions for every customer.

 

End of Term Lease

STUDENT LOAN

Professional, respectful agents take a borrower friendly approach and have an established expertise managing student loans.