1st Party Collection & Care

We understand customer relationships are at the heart of your business.

Measurable Results

Empereon-Constar offers professional accounts receivable management services through a distinct and separate collection division dedicated exclusively to pre-charge off collection solutions. Our goal is to rehabilitate and retain your delinquent customers and provide them with account management education.

Based on our extensive experience, our pre-charge off collection solutions improve delinquency (roll rates), ensure consistent message delivery, and increase customer satisfaction, while protecting your brand and image.

Professional Agents

Professional Agents

Professional, multilingual agents are expertly trained and provide a positive experience for your customers while maintaining the highest standard of compliance.

Exceptional Customer Experience

Exceptional Customer Experience

Initiating collection efforts during the early delinquency stages drives faster payments and maximizes recovery rates.

Build Customer Loyalty

Build Customer Loyalty

We maintain your brand image while ensuring a positive customer relationship. Our customer-centric approach solidifies customer loyalty and improves customer retention.

Customized Solutions

Empereon-Constar becomes an extension of your company integrating your policies into a highly effective, personalized customer experience for current account resolution, dispute handling and re-age with account reactivation.

  • Welcome Calls, Account Education, Surveys
  • Cure, Care, Resolve
  • Early Stage Collections
  • Retention / Reactivation


About Empereon-Constar

Empereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions for New Sales Account Generation, Customer Care, Risk and Fraud Operations, Collections Operations, QA Agent Call Monitoring, Back Office Administration Support, and Tech Support across the entire customer account lifecycle.

Our customized solutions, real-time analytics, and global footprint help our clients achieve their business goals.

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