Customer Care

Outstanding Customer Experiences

How Can We Help

We offer a comprehensive suite of customer management services for billing, customer care, credit regeneration and pre-charge off collections.

With our extensive experience across multiple product and service lines, our strategic customer care programs seamlessly represent your unique brand and ensure an exceptional customer interaction on your behalf.

Our highly qualified agents are your “Brand Ambassadors” - their professional expertise and kid-glove approach ensures protection of your brand image fostering long-term customer loyalty.

Optimize Customer Journey

Optimize Customer Journey

Optimize the entire customer journey - knowledgeable and enthusiastic customer care interactions favorably impact the perception a customer has of your brand and strengthens customer relationships.

Expert Brand Ambassadors

Expert Brand Ambassadors

Highly skilled agents act as an extension of your brand and create a positive customer experience.

Loyal, Repeat Customers

Loyal, Repeat Customers

When your customers have a positive experience with your brand, they are more likely to become loyal, repeat customers.

Achieve Business Goals

Empereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions for New Sales Account Generation, Customer Care, Risk and Fraud Operations, Collections Operations, QA Agent Call Monitoring, Back Office Administration Support, and Tech Support across the entire customer account lifecycle.

Our customized solutions, real-time analytics, and global footprint help our clients achieve their business goals.

Solutions

  • Welcome / Account Management
  • Account Update
  • Complete Inbound & Outbound
  • Services
  • Customer Relationship
  • Management
  • Technical Support & Help Desk
  • Customer Retention / Saves
  • Cross-Selling / Up-Selling