Customer Care

Customer CareWe deliver outstanding customer experiences.

Knowledgeable and enthusiastic customer care interactions strengthen customer relationships and favorably impact the perception a customer has of your brand.

We Can Help

Based on extensive experience across multiple product and service lines, our strategic customer care programs help our client partners strengthen brand equity and gain a cost effective, competitive advantage.

We are your brand ambassadors. Our highly qualified agents engage customers in genuine conversations and build long-term relationships. Their professional expertise seamlessly represents your unique brand, ensures exceptional customer interactions, and effectively builds customer loyalty.

Enthusiastic Customer Care Interactions

Customer Care Interactions

Agents receive in-depth training in the soft skills associated with resolving customer issues over the phone – active listening, expressing empathy, and taking ownership. Agents enthusiastically handle customer expectations and ensure customers receive the information they need to resolve the issue.
Loyal, Repeat Customers

Loyal, Repeat Customers

Highly skilled agents engage in personal conversations with customers, provide responsive service, quickly resolve issues, and build relationships. When your customers have a positive experience with your brand, they are more likely to become loyal, repeat customers.
High First Call Resolution

High First Call Resolution

We cultivate a culture of accountability focused on resolving customers' inquiries quickly and accurately. Friendly, knowledgeable agents consistently achieve a high first call resolution rate.

Achieve Business Goals

Empereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions for New Sales Account Generation, Customer Care, Risk and Fraud Operations, Collections Operations, QA Agent Call Monitoring, Back Office Administration Support, and Tech Support across the entire customer account lifecycle.

Our customized solutions, real-time analytics, and global footprint help our clients achieve their business goals.

Solutions

We offer a comprehensive suite of inbound and outbound customer management solutions, including:

  • Welcome / Account Management
  • Account Update
  • Customer Relationship Management
  • Technical Support & Help Desk
  • Customer Retention / Saves
  • Cross-Selling / Up-Selling
  • Chat & Data Entry
  • Improved Customer Interactions: OSAT, NPS, CSAT