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Solutions

We Deliver Solutions

World-Class Services and Unique Global Strategies.

End-to-end Customer Interaction.

Empereon-Constar provides end to end customer interaction solutions across the whole spectrum of credit, risk, customer care, consumer service and accounts receivable management for global industry partners. Based on years of experience, we provide our partners with valuable insights, proven strategies, quality service while ensuring brand protection and recognition.

We deliver a seamless customer experience aimed at increasing your customer’s satisfaction with efficient processing ensuring your brand with positive recognition while reducing your operational costs.

World Class Services

Our world-class services and unique global strategy allows us to meet the needs of our client partners across multichannel (email, chat, phone) communication platforms, provide exceptional customer experiences, and consistently deliver significant performance results, while maintaining the highest level of data security and compliance.

1st PARTY  CARE & COLLECTION

1st PARTY COLLECTIONS

Professional, multilingual agents are expertly trained and provide a positive experience for your customers while maintaining the highest standard of compliance.

 

Customer Care

Customer Care

We offer a comprehensive suite of customer management services for billing, customer care, credit regeneration and pre-charge off collections.

 

ANTI-MONEY LAUNDERING & SANCTIONS PROGRAM

ANTI-MONEY LAUNDERING

In the current regulatory environment, companies conducting business on a global basis are challenged by evolving regulatory expectations.

 

End of Term Lease

END OF TERM LEASE

We become an extension of your company - integrating your customer retention focus and policies into a highly effective, personalized customer experience.

 

Back Office Admin Services

BACK OFFICE ADMIN SERVICES

Industry specialized services featuring “1-touch resolution” are provided in a customer centric, call blended environment on behalf of our clients in their brand, image, company values and culture.

 

Redemption & Reinstatement

REDEMPTION & REINSTATEMENT

Comprehensive R&R (Redemption and Reinstatement) services for consumer auto finance lenders, auto captives lenders, banks, credit unions and other consumer auto financial institutions.

 

Charge of recovery

CHARGE-OFF RECOVERY

Based on years of experience combined with in-depth product knowledge, we deliver leading performance, innovative solutions, and quality service for every client, every customer.

 

End of Term Lease

STUDENT LOAN

We provide quality account management services and our customer-centric consultative approach helps maintain and preserve the relationships to students, parents, and alumni.

 

Industries We Serve

Empereon-Constar works in partnership with our clients to develop innovative and unique solutions designed to achieve client business goals, ensure brand recognition, optimize customer satisfaction, and enhance the customer experience.

Results are achieved through a combination of management expertise, extensive experience in developing highly skilled teams, and advanced technologies, which allows Empereon-Constar to deliver measurable value to its clients.

Banking

Consumer
Finance

Auto
Finance

Retail

Internet

Utility

Satellite
Broadband

Student
Loan

E-Commerce

Telecommunications

Global
Payment Processing

Government

Empereon-Constar is relocating its corporate headquarters to the Corporate Center building
in Phoenix: The 54,000 square foot space will house the Empereon-Constar Senior Leadership team and a new Constar Operations Center with 600 seats.

Empereon-Constar is relocating its corporate headquarters to the Corporate Center building
in Phoenix: The 54,000 square foot space will house the Empereon-Constar Senior Leadership team and a new Constar Operations Center with 600 seats.

Empereon-Constar is relocating its corporate headquarters to the Corporate Center building
in Phoenix: The 54,000 square foot space will house the Empereon-Constar Senior Leadership team and a new Constar Operations Center with 600 seats.

Whatever your challenge
We have the solution.

+1(602)889-3655

Building strong client partnerships by consistently delivering outstanding service

Strategic Locations

We deliver Global Support for the “Clients Changing Business Needs” through 10 strategically located bases.

Empereon Constar Centers ExcellenceGlobal Headquarters:
10400 N.25th Ave., Ste.100 Phoenix, AZ 85021 | Ph: +1(602)889-3655

Empereon Constar Centers ExcellenceConstar Operations Center:
10400 N.25th Ave., Ste.100 Phoenix, AZ 85021 | Ph: +1(602)889-3655

Empereon Constar Centers ExcellenceEmpereon Data Operations Center:
3131 S Vaughn Way, Suite 225, Aurora CO 80014 | Ph: +1(303)337-6077

Empereon Constar Centers ExcellenceEmpereon International / Constar International
Otay Office Park, Blvd Agua Caliente 4558, TE-2 Tijuana, Mexico
         Ph: +1(858)427-8500

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