About Us

Who We Are

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Get To Know Us

Elevating Customer Experience Through Expertise.

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Travis Bowley

Chief Executive Officer
Managing Partner
Travis Bowley

Travis Bowley

Chief Executive Officer
Managing Partner

Biography

A lifelong entrepreneur, CEO and a Founder of Empereon Marketing, LLC. With substantial experience in the consumer contact industry, he founded Empereon in 1997 and led the acquisition of Constar Financial Services, LLC in 2010.

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Bryan McRoberts

CISO
Founding Partner
Bryan McRoberts

Bryan McRoberts

CISO
Founding Partner

Biography

As Chief Information Systems Officer and co-Founder of the Company, Brian is responsible for information technology and computer systems in support of the Company’s strategic goals and compliance activities.

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Steve Hayes

Chief Financial Officer
Steve Hayes

Steve Hayes

Chief Financial Officer

Biography

As CFO, Steve is responsible for directing the Company’s finance, accounting, treasury, planning, legal, risk, and payroll functions. His finance and operational experience in rapid growing organizations has been invaluable in facilitating the Company’s high rate of growth.

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Ken Schoech

VP of Business Development
Ken Schoech

Ken Schoech

VP of Business Development

Biography

As Vice-President of Business Development, Ken is responsible for creating new business relationships and expanding services with current partnerships. Ken has over 30 years of experience with respected Accounts Receivable Management and financial services companies.

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Gary Dickerson

VP of IT
Gary Dickerson

Gary Dickerson

VP of IT

Biography

As Vice President of Information Technology, Gary joined Empereon in 2006 and today is responsible for overseeing all aspects of information technology and security for the enterprise.

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Joe Lustek

VP of Constar Operations
Joe Lustek

Joe Lustek

VP of Constar Operations

Biography

Joe is a talented and accomplished industry executive of more than thirty years, with a proven background of successful asset recovery operations. He has also provided important leadership in the Company’s successful transition.

Winning Awards

Achievements

Empereon-Constar has an established reputation for providing superior quality with consistent leadership performance – our team is recognized monthly, quarterly and annually for our operational excellence including leadership performance, quality client service delivery, a robust audit compliance platform, and MIS expertise. Led by Travis Bowley, CEO, our high-performance Executive Leadership team delivers results.

12 Industry Awards
12 Industry Awards
250 + Clients Served
100 % Client Satisfaction
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Driven by clear vision, strong values, and a passion to serve.

A joining of two companies to service the full customer cycle

Empereon Constar

Empereon Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions through two distinct, but affiliated, privately held entities.

Get To Know Us

A Culture of Innovation, Excellence and Integrity

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Innovation

A leader in outside-the-box thinking and delivering solutions that really move the needle for our clients. There is no problem too big for Empereon Constar.

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Excellence

Leading by example our CEO Travis Bowley has fostered a company character defined by this core value which guides our day-to-day activities and creates apparent value for our clients and their customers.

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Integrity

At Empereon Constar, our character is a key component of our success and a distinct competitive advantage that provides direct measurable benefit to our clients.

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Results Oriented Leadership

Our high-performance leadership team shows up every day to deliver exceptional results. We understand at the end of the day, hitting your KPIs are what matters the most.

A Full Contact Center in a Box

Empereon Constar is a leading business process outsourcing company providing end-to-end front and back office solutions. We currently outperform incumbents and even in-house teams on 90% of our engagements.

Our “whatever it takes” culture, customized solutions, real-time analytics, and global footprint help our clients achieve their business goals faster than they could on their own. Empereon Constar is differentiated from our competition as a leader in speed of delivery, operational excellence and responsiveness in our client relationship management.

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Our Mission

Our mission is be the “go-to“ end-to-end provider for our clients across the whole spectrum of customer service and back office support, for varied and multiple industries, always delivering the highest quality service, how and when our clients need it.

The Heart of Our Business

Customer relationships are at the heart of our business. Empereon Constar zealously protects your image and builds brand loyalty for your customers at each step of the customer lifecycle.

Committed to Transparency

Honesty and integrity are at the foundation of our operation, from the highest levels of management down to the agent level. And through access to our proprietary SIMON tool, you’ll have complete visibility into ever project through real-time data and reporting.

Committed to Deliver

Our team thrives on delivering the best service you’ve ever experienced. Give us a target and tell us what you need, and we get it done quickly and with quality.