What We Do

Constar specializes in professional accounts receivable management services through a dedicated collection division focused on pre-charge-off collection
solutions. Our extensive expertise in this area enables us to improve delinquency rates effectively, deliver consistent messaging, and enhance overall customer satisfaction, all while safeguarding your brand’s reputation.

We employ professional, multilingual agents who are thoroughly trained to ensure a positive customer experience while upholding strict compliance standards. By prioritizing your brand image and fostering positive customer relationships, our customer-centric approach helps to reinforce customer loyalty and enhance retention
rates.

Empereon Constar specializes in automotive financial services, focusing on resolving delinquencies, leases, and repossessions for auto loans. With advanced technology and a commitment to data security, the company adheres to strict compliance standards while prioritizing consumer satisfaction.

Our employees effectively segment to improve recovery rates by addressing specific consumer concerns and creating tailored repayment plans. Its certified collectors use advanced skip tracing and communication methods to maximize recovery while maintaining positive relationships with clients and consumers.

Empereon Constar is the premier choice in repossession management support, offering a comprehensive suite of programs to meet all your needs.

• Updates
• Hold & Close
• Impounds
• Personal Property
• Reassignments
• Redeem and Reinstate
• Replevin
• Dealer Receivables
• Auction Inventory

Constar stands out as the auto industry’s leading authority in repossession management, delivering an extensive array of tailored programs to meet all your requirements. We have forged enduring partnerships with highly respected Auto Forwarding Companies, Direct and Indirect Lenders, Repossession Companies, and Transporters, ensuring that your needs are met with the utmost professionalism and expertise.

• Updates
• Hold &Close
• Transportation
• Keys
• Impounds
• Personal Property
• Reassignments
• Redeem and Reinstate
• Replevin
• Dealer Receivables
• Auction Inventory

Empereon Constar recognizes how vital effective payment collection is to your business’s growth and sustainability. By leveraging AI, machine learning, and automated, omni-channel communication—which includes email, SMS, and text—we’re able to recover debts more quickly and cost-effectively. Our cutting-edge collection tools, integrated with advanced communication technologies, are designed to streamline your collections process, greatly enhancing efficiency and boosting your cash flow. With our AI technology, you can provide instant customer support, address billing inquiries, and guide customers through the payment process, all of which improve the customer experience and encourage prompt payments. Furthermore, you’ll gain valuable insights through analytics on payment trends, customer behavior, and collection performance. These detailed reports empower you to make informed, data-driven decisions to refine your collection strategies.

Back Office Admin Services

Our back office and business support services empower clients to optimize resources, slash operating costs, elevate customer satisfaction, and ensure strict regulatory
compliance. We deliver flexible, cost-effective solutions through our highly qualified agents, who possess extensive FCRA knowledge and unmatched experience in their areas of expertise.

Equipped to handle large volumes of work, our professionals consistently produce high quality results that drive exceptional customer satisfaction and boost sales. We ensure complete, precise, and timely processing through rigorous quality control processes, maximizing productivity and minimizing errors.

Back office and business support services are essential to the seamless operation of any company. By outsourcing these functions, businesses can concentrate on their core processes and optimize resources effectively. Our agents are carefully selected for their specific skill sets, ensuring they meet your project’s demands, whether that involves various claim types or specialized system expertise.

Empereon Constar excels in the banking sector with a strong focus on data security, legal compliance, and innovative technology. Our agency promptly engages with
borrowers at the first signs of delinquency, addressing minor issues before they escalate.

With a sophisticated segmentation strategy, we navigate the diverse consumer landscape and design tailored, achievable repayment plans. Our skilled collections
team maximizes recovery rates while maintaining positive, professional relationships between clients and consumers.

To successfully collect on delinquent banking accounts, a comprehensive toolkit that includes industry expertise, experienced debt collectors, stringent compliance
measures, and state-of-the-art technology is essential. Our expertise spans various financial products, including:

• Auto Loans
• Credit cards
• Private label cards
• Retail cards
• Demand deposit accounts (DDA)
• NSF checks
• Mortgage Payments

Your front and back office in a box

For years, we have helped clients reduce risk, drive growth, and improve their brands. Using industry-best tools without compromising quality, we have bridged the gap between financial service companies and their capabilities, increasing expectations of customers.

We offer a end to end solutions in a highly secure environment. We deliver customer centric, customer facing solutions and strategic automation, standardization, and process transformation to some of the leading financial institutions and financial service companies, dramatically improving productivity.

Constar transforms commercial collections through a strong financial services background, exceptional data security, and advanced technology, all while
prioritizing compliance and brand protection.

We create customized strategies tailored to each B2B client’s unique challenges. As unpaid balances can reach significant amounts, businesses need to act swiftly and
decisively.

Business debtors often use evasive tactics, making it crucial to have an experienced team that can effectively track them down and facilitate productive conversations.
Challenges include slow payers, shifting businesses, and individuals skilled at using “professional excuses” or navigating bankruptcies.

Given these complexities, expert agencies like Constar Solutions are best suited to handle commercial collections. Trust us to protect your financial interests and deliver results.

Telecom and Media

Empereon Constar can help set your brand apart, and at incredible cost efficiency

Businesses in the communications, telecom, and media industries serve massive customer bases. They need to support a myriad of ever-changing products and services and deliver communication support that require immediate attention when they are down. With over 80% of our operation working remotely, we are well positioned to support business continuity needs.

We’ve built a set of omnichannel customer service and experience solutions that foster engagement, as well as reduce operational costs. We use our proprietary SIMON AI tool to design and deliver the most efficient channel experience across every environment. The result – a frictionless customer journey that protects your brand and improves profitability.

Customer Care

Our customer-centric approach focuses on safeguarding our clients’ brands while fostering customer loyalty. Our team of highly qualified agents engages customers in meaningful conversations, aiming to establish long-term relationships. With their professional expertise, they effectively represent your unique brand, ensuring
exceptional interactions that promote customer loyalty. Leveraging over 20 years of industry experience, we offer tailored solutions and distinct customer experience strategies that enhance engagement, boost satisfaction, and contribute positively to both the top and bottom lines of our clients.

Empereon Constar offers tailored solutions for the insurance industry, drawing on extensive financial services expertise and advanced collections technology. Our
collection services prioritize respectful treatment of consumers and compliance.

Empereon Constar has experienced agents dedicated to insurance claims management. Using state-of-the-art technology to enhance the efficiency and integrity
of the recovery process, our subrogation specialists provide expert management of the entire claims process.

Our innovative segmentation process enables us to achieve high recovery rates by creating customized repayment plans that address individual concerns and financial capabilities, ensuring consumers feel supported throughout the process.

Consistent Recoveries

Constar specializes in exceptional third-party collection services aimed at helping companies recover challenging accounts receivable. Our clients enjoy a strong return on investment through our commitment to profit enhancement while protecting their brand reputation and consumer loyalty.

Our collections team clearly identifies itself as a debt collector. It complies with all applicable regulations, including the Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA). We utilize two main strategies: professionally crafted collection letters and proactive phone calls.

Our collection letters empower consumers by acknowledging their rights, demanding payment, and providing crucial information. Our legal team oversees every step of the letter process to ensure compliance. Additionally, all collection calls are conducted in accordance with strict controls to meet state and federal regulations.

Empereon Constar specializes in developing tailored collection strategies for the retail industry, leveraging a strong background in financial services and innovative technology while prioritizing compliance and brand protection.

They have extensive experience across various retail sectors, including department stores, supermarkets, e-commerce, and discount retailers. The company offers cost-effective solutions for first- and third-party collections, helping lenders maintain revenue streams even in challenging markets.

Recognizing the importance of debt collections to sales, Empereon Constar focuses on engaging loyal customers with clear, personalized messaging. Clients consistently rate the agency highly for its performance, often choosing to expand their partnerships based on positive debt-collection outcomes.

Grow with us

Our acquisition and sales services are designed to effectively acquire new customers, retain existing customers, up-sell/cross-sell current customers, or promote customer migration. Years of experience allow us to design an acquisition and sales solution that best suits your business needs. Our collaborative approach and customized solutions will enhance customer engagement, boost customer satisfaction, and increase revenue.

As your strategic business partner, we can help you deliver a personalized, multichannel customer experience that helps you acquire, retain, and grow your customer relationships. Whether your goal is to provide the best customer experience, increase sales, or reduce costs, our unique sales strategies will help you achieve your business goals and objectives.

Empereon Constar specializes in managing education and student loan collections for academic institutions, utilizing its experience in financial services and advanced technology. The company is recognized for its commitment to innovative brand protection, data security, and compliance.

Understanding the challenges some individuals face in repaying loans, Empereon Constar approaches the education loan life cycle with empathy. The firm helps
institutions recover outstanding balances, enabling them to enhance financial assistance for current and future students.

To maintain positive relationships with students and alumni, especially those with overdue accounts, Empereon Constar employs a diplomatic communication strategy that encourages timely repayment while strengthening connections with the university. We offer a range of services for education and student loan recovery, including skip tracing, default prevention, CURE processes, default collection, IVR calling campaigns, rehabilitation services, and wage garnishment.

We Can Help

World-class support provides your company with higher levels of service, quicker response times, and effective problem resolution. Our expertly-trained tech support specialists have the expertise to troubleshoot and solve your customers’ problems quickly and effectively with the knowledge and ability to consistently deliver first contact resolutions.

Empereon Constar is a key partner for telecom companies in debt collection, leveraging its two decades of services expertise. We emphasize data security and compliance while utilizing advanced collections technology to protect client brands.

Debt collection in telecom is challenging, especially with consumers who have closed their accounts. Empereon Constar employs effective skip-tracing and communication strategies to enhance recovery rates and maintain positive relationships with consumers.

Additionally, the company helps telecom clients recover equipment costs by addressing minor issues in service agreements before they escalate, ultimately supporting their clients’ financial performance.

**Telecom Clients**

• Wireless service providers
• Regional Bell companies
• Cable TV operators
• Internet Service Providers

What We Offer

With over two decades of industry knowledge and experience, we take pride in providing end-to-end solutions in all aspects of the industry.

• CX Support – We deliver superior customer experience by offering omnichannel solutions to brands.
• Back Office – We boost efficiency through automation and reduce costs through smart-shoring of back-office processes, such as accounting, track and trace, order management, information audits, and updates.
• SIMON – through our proprietary technology we bring AI learning to each operation to provide real-time actionable BI to provide improved performance and lowered costs.