Each Step Matters
We help you deliver exceptional experiences throughout the customer journey.
We help manage the automotive customer lifecycle by leveraging operational efficiencies and talented teams to drive profitable acquisition and retention, and deliver a superior experience. Our solutions help clients develop a multichannel engagement strategy that connects online and phone customers to dealers, manufacturers, and financiers, and engages customers with effective outbound campaigns featuring relevant new leasing and buying offers.
Thankfully, we haver the perfect solution for your operation.
This is our sweet spot
Today, we serve some of the most well know brands in the automotive sector. Our strong knowledge of the automotive sector has resulted in services provided in several countries through domestic, nearshore, and offshore operations. Our services and solutions include the following:
- Driver Services and Assistance
- Redemption and Reinstatement
- 1st and 3rd Party Collections
- Welcome Calls
- End of Term Lease
- Compliance Audits
- Repossession Back Office
- Digital and Telephonic Sales Expertise
- Charge off recovery
The Empereon Constar Results
By striking a balance between technology and the value of human interactions, we are able to bring our clients in the automotive industry closer to their goals.
- Collect over $3 million per month in Auto-deficiency
- 30% Reduction in Contact Center Costs