You Have goals.
We do what it takes to help you reach them.
Delivering flexible outsourcing to the world's top brands.
Serving startups to the Global 500
How we serve our Clients
Our AI driven secret sauce to operational excellence
Boosts NPS, IR, OSAT
AI Supervised Learning
Real-time Quality Control
We simply outperform
We love a good benchmark test and encourage "challenge the champion" models.
105% above Sales Targets
We know how to motivate our agents. For each project we formulate the ideal incentive program to absolutely crush our client’s targets.
130% above Recovery Targets
Our tiered agent strategy can dramatically improve your 3rd party collection productivity. Connect with us to learn more.
#1 vendor for 90% of our clients
We are fanatical about achieving the #1 performing vendor slot for each of our clients. And we’re now outperforming in-house teams on some of our accounts. A competitive spirit isn’t always a good thing, but when it comes to our customer KPI’s we think it is.
Considered one of the most prestigious awards for call center management – 3 years running with our largest Telecom client. Empereon selected #1 among 27 national vendors for top performing in production, performance, employee satisfaction, quality, and voice of the customer
30% Cost reduction
You show us your call volume patterns and current provider WFM strategy, and we will show you waste dramatically affecting your bottom line.